Refund policy

Refund & Exchange Policy

At Outfizia, we are committed to providing high-quality fashion products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free exchange and refund policy.

1. Exchange & Return Window

Items can be exchanged or returned within 3 days of delivery.

Requests made after 3 days of delivery will not be eligible for return or exchange.

2. Eligibility Criteria

To be eligible for an exchange or return:

The item must be unused, unwashed, unworn, and in its original condition.

All original product tags, packaging, and labels must remain intact.

Proof of purchase (order receipt or order confirmation email) is required.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:

Please notify us within 24–48 hours of receiving your package.

Contact our customer support at outfiziabrand@gmail.com with your Order ID and clear pictures or an unboxing video showing the defect.

Replacement for damaged or incorrect items will be processed free of additional shipping charges.

4. Non-Returnable Items

Items purchased during clearance sales or special promotions.

Customized, altered, or stitched outfits.

5. Process for Return & Exchange

Contact our support team via email (outfiziabrand@gmail.com) or social media channels with your Order Number and reason for return/exchange.

Once approved, safely pack the item in its original packaging and dispatch it to our store address via any reliable local courier service.

Return courier charges are to be paid by the customer, except in cases where the item was sent incorrect or damaged.

6. Refunds (Cash on Delivery Orders)

Refunds for Cash on Delivery (COD) orders will be processed via Bank Transfer, JazzCash, or EasyPaisa once the returned product passes quality inspection at our warehouse.

Refund processing typically takes 3–5 business days after receiving the returned parcel.

Original shipping costs are non-refundable.

7. Contact Us

For any questions or support regarding returns, please email us at outfiziabrand@gmail.com.